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    Returns Policy

    Please read our Returns Policy carefully, as no exceptions will be made.

    30 DAY CHANGE OF MIND GUARANTEE

    We are extremely confident that you will love Your Teacher’s Pet Creature, however, if you don’t find your new cuddly pet creature to be suitable, we do offer a 30-day returns policy (physical products only) - just pay the return shipping.

    After this 30 day period, unfortunately, we can’t offer a refund or exchange.

    Non-refundable/ exchangeable items: 

    • Any downloadable products (digital resources) (PDF) – These are emailed automatically after purchase, therefore are NOT eligible for a refund. Please see below regarding "Everything Mega Bundles".
    • Stamps (as these are made to order)
    • Any "imperfect" products (as stated on our website)
    • Any discontinued/sale products

    *Please note: If you are returning an "Everything Mega Bundle" which includes the digital downloads in the bundle price, we will subtract a 20% fee from what you paid, to cover the cost of the digital product as this product is non-refundable. 

    We do endeavour to continually improve our products and the customer experience, so we may ask you a couple of questions regarding the reason behind returning your product. To complete your return, we require proof of purchase or an order number.

    Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you once your refund has been processed. Your refund can only be applied to your original method of payment. The refund will be for the product only and will not include any shipping costs paid.

    Shipping

    To return your product, send us an email at info@yourteacherspetcreature.com, please ensure you contact us before returning your product. 

    You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. 

    When returning your item/s, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    EXCHANGES

    We only replace items (at our cost) if they are defective on arrival. Please note our products are quality checked before being packed. You must contact us within 14 days of receiving your items if there is an issue, to be eligible for an exchange. Please send us an email at info@yourteacherspetcreature.com if you have any issues with your order and we will be more than happy to assist.

    Shipping

    To return your product, send us an email at info@yourteacherspetcreature.com, DO NOT return your product without contacting us first.

    In your email, please include the following:

    • Full name
    • Order number
    • Photos to show the fault with the product

     WEAR AND TEAR POLICY

     First 30 Days

    We offer a 30-day wear and tear exchange policy. If you find that your pet creature has been so loved that all the cuddles have caused it to burst at the seams within the first 30 days of receiving it, we will happily exchange your plush toy.

    Shipping

    To request an exchange, send us an email at info@yourteacherspetcreature.com, DO NOT return your product without contacting us first.

    In your email, please include the following:

    • Full name
    • Order number
    • Photos to show the fault with the product

    You will be responsible for paying for the shipping costs to return your item. Once your return is received, we will send you an email to notify you that we have received your returned item. You will then receive an email with a tracking number once your new item has been shipped.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary. When returning your item/s, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     After 30 Day Life-Time Guarantee

    After the first 30 days, we offer a lifetime guarantee wear and tear policy on our plush toys only. If you find that your pet creature has been so loved that all the cuddles have caused it to burst at the seams after the first 30 days of receiving it, we will happily offer you a 50% off code to replace your current plush toy (like for like) (not including the shipping cost). Please note, the 50% off will be applied to the individual plush toy price as per our website.

     Shipping

    To request a replacement plush toy, send us an email at info@yourteacherspetcreature.com.

    In your email, please include the following:

    • Full name
    • Order number
    • Photos to show the fault with the product

    You will be responsible for paying for the shipping costs to replace your current plush toy. Your order will then be processed as a normal order and normal shipping times will apply.

     

    If you have any questions regarding our returns policy, please email us at info@yourteacherspetcreature.com.