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All orders are shipped from Perth, Western Australia with Australia Post.
Typical delivery times are as follows (deliveries to regional areas may take longer):
|
Location
|
Standard Delivery Time | Express Delivery Time |
|
Perth Metro Australia Metro |
2-4 business days 5-8 business days |
1-3 business days 2-4 business days |
|
Australia Regional |
5-12 business days |
3-7 business days |
|
Europe |
N/A |
N/A |
|
United States |
9-12 business days |
5-8 business days |
| Canada | N/A | N/A |
|
New Zealand |
7-14 business days |
6-12 business days |
| Singapore | 5-10 business days | 2-5 business days |
*Please note shipping times cannot be guaranteed and there may be delays due to various reasons.
For our US customers, once your parcel arrives in the US it will be delivered by USPS. You can enter your tracking number on the USPS website to track your parcel.
We will take all reasonable care to deliver to the address supplied to us. However, in the case of an incorrectly supplied address you will be charged a re-delivery fee (if this is an option with our courier). If the parcel has been delivered to the incorrectly supplied address, the customer can request a replacement at THEIR expense or attempt to retrieve the parcel themselves. Please ensure you double check the entered shipping address before checking out (we take no responsibility for an incorrectly delivered parcel).
There may also be a delay in shipping your parcel, if your address has not been entered correctly and we are required to chase it up with you.
We endeavor to post orders in a timely manner, so if there are any changes that need to be made to your order/address, please contact us ASAP. Unfortunately, once your parcel has been collected by our courier we cannot make any changes.
Shipping costs will be displayed at the checkout. Shipping costs are subject to change without notice. Shipping rates have been discounted for our customers.
