Shipping

If you have any queries about shipping or returns please contact us at info@yourteacherspetcreature.com


Shipping Times

All orders are shipped from Perth, Western Australia with Australia Post.

Typical delivery times are as follows (deliveries to regional areas may take longer):

Location
Standard Delivery Time  Express Delivery Time 

Perth Metro

Australia Metro

2-4 business days

5-8 business days

1-3 business days

2-4 business days

Australia Regional

5-12 business days

3-7 business days

Europe

9-20 business days

N/A

United States

10-15 business days

7-12 business days
Canada 15-25 business days 10-20 business days

New Zealand

7-12 business days

5-8 business days

 

For our US customers, once your parcel arrives in the US it will be delivered by USPS. You can enter your tracking number on the USPS website to track your parcel. 

Shipping Information

We will take all reasonable care to deliver to the address supplied to us. However, in the case of an incorrectly supplied address you will be charged a re-delivery fee (if this is an option with our courier). If the parcel has been delivered to the incorrectly supplied address, the customer can request a replacement at THEIR expense or attempt to retrieve the parcel themselves. Please ensure you double check the entered shipping address before checking out (we take no responsibility for an incorrectly delivered parcel).

There may also be a delay in shipping your parcel, if your address has not been entered correctly and we are required to chase it up with you.

We endeavor to post orders in a timely manner, so if there are any changes that need to be made to your order/address, please contact us ASAP. Unfortunately, once your parcel has been collected by our courier we cannot make any changes. 

Shipping Cost

Shipping costs will be displayed at the checkout. Shipping costs are subject to change without notice. Shipping rates have been discounted for our customers.

Taxes/ Customs Fees

  • All transactions are in your selected currency, but will be shipped from Australia
  • Goods and Services Tax (GST) does not apply to international orders shipped to customers outside of Australia.
  • For international orders, it is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. Please check with your local customs office for more information.
  • Shipping to Canada will attract customs fees above the value of $20 CAD.