We are currently experiencing high order volume on our newly released emotional regulation book and deliveries that include this product will be delayed up to 2 weeks. We appreciate your patience and continued support of our products.

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Shipping

If you have any queries about shipping or returns please don't hesitate to reach out at info@yourteacherspetcreature.com

Shipping times are an estimation and may be affected due to Covid. PLEASE be patient as your parcel is delivered to you as quickly as possible.

We cannot guarantee express shipping times.

Shipping Times

All orders are shipped from Perth, Western Australia with Australia Post.

Typical delivery times are as follows (some deliveries may take longer depending on the delivery address):

Location

Standard Delivery Time (Approx)

Express Delivery Time (Cannot be guaranteed)

Perth Metro

Australia Metro

2-4 business days

5-8 business days

1-3 business days

2-4 business days

Australia Regional

5-12 business days

3-7 business days

Europe

9-20 business days

N/A

United States & Canada

15-20 business days

N/A

New Zealand

7-12 business days

5-8 business days

 

PLEASE NOTE: We will take all reasonable care to deliver to the address supplied to us. However, in the case of an incorrectly supplied address you will be charged a re-delivery fee (if this is an option with our courier). If the parcel has been delivered to the incorrectly supplied address, the customer can request a replacement at THEIR expense or attempt to retrieve the parcel themselves. Please ensure you double check the entered shipping address before checking out.

There may also be a delay in shipping your parcel, if your address has not been entered correctly and we are required to chase it up with you.

We endeavor to post orders in a timely manner, so if there are any changes that need to be made to your order/address, please contact us ASAP. Unfortunately, once your parcel has been collected by our courier we cannot make any changes. 

Important

  • All transactions are in your selected currency, but will be shipped from Australia
  • Goods and Services Tax (GST) does not apply to international orders shipped to customers outside of Australia.
  • For international orders, it is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed this includes any new VAT charges in the UK. Please check with your local customs office for more information.

Shipping Costs

The following shipping costs are only a guide and final shipping costs will be displayed at checkout. 

Shipping costs are subject to change without notice.

*For international customers (outside of Australia) your order will appear in your currency. If you also pay via PayPal, you will still be charged in your currency, however PayPal may show you a higher amount which will be AUD. Rest assured you have not been charged a higher amount, PayPal does this only because we are located in Australia and unfortunately cannot be changed.

Domestic (Within Australia)

 Standard

Express

0 - 0.1kg (Some individual items) $5.00 $10.00
0.1 - 1kg (Book/plush pack + accessories) $9.00 $14.00
1 - 3kg (Double pack) $13.00 $18.00
3 - 5kg (Full school pack) $17.00 $22.00
5kg + (Multiple packs) $20.00 N/A

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