Shipping & Returns

If you have any queries about shipping or returns or you have not received your parcel in the estimated delivery time, please don't hesitate to reach out at info@yourteacherspetcreature.com

PLEASE NOTE: Shipping times have been updated due to the Coronavirus. Please be patient as your parcel is delivered to you as quickly as possible. 

Shipping

All orders are shipped from Perth, Western Australia. 

Typical delivery times are as follows (some deliveries may take longer depending on the delivery address):

Location

Delivery Time (Approximate)

Australian Metro

Perth

2-7 business days

1-3 business days

Australian Regional & PO Boxes

3-10 business days

United Kingdom & Europe

10-18 business days

United States

14-22 business days

New Zealand

10-18 business days

Canada

14-24 business days

 

**Please note: We will take all reasonable care to deliver to the address supplied to us. However, in the case of an incorrectly supplied address you will be charged a re-delivery fee. 

There may also be a delay in shipping your parcel if your address has not been entered correctly. 

All international orders are shipped once a week, at the beginning of the week.

Important

  • All transactions are in your selected currency, but will be shipped from Australia. 
  • Goods and Services Tax (GST) does not apply to international orders shipped to customers outside of Australia.
  • For international orders, it is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. Please check with your local customs office for more information.

Returns

Change of Mind

We don't often provide refunds for change of mind, but please reach out if you have extenuating circumstances.

Damaged, Faulty or Incorrectly Described Items

If the products you receive are damaged or faulty, we will be happy to exchange the items or offer you a full refund. Please notify us immediately at info@yourteacherspetcreature.com and provide your full name, order number and details of the fault.

To assist us with a speedy resolution, please keep the packing materials and damaged item. 

We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.

Refunds will only be made against the original credit/debit card used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.

 

 

All correspondence can be sent to info@yourteacherspetcreature.com or 7 Hanbury Loop Success, Western Australia, 6164.